Refund Policy

Investment reports sold through LumenVest AI are digital products generated and delivered immediately upon successful payment. Due to the nature of digital goods, we generally do not offer refunds once a report has been generated and delivered.

However, we understand that exceptional circumstances may arise.

You may request a refund within 14 days of purchase in the following cases:

• Technical failure — the report was not delivered or the PDF is corrupted and cannot be opened. • Duplicate charge — you were charged more than once for the same report. • Significant error — the report contains materially incorrect data due to a system malfunction (not due to user input errors).

To request a refund, contact us at support@lumenvest.ai with your payment confirmation and a description of the issue.

Installer directory subscriptions are billed monthly. You may cancel at any time through your Stripe billing portal or by contacting us at support@lumenvest.ai.

Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

If you cancel within the first 7 days of your initial subscription, a full refund of the first month's payment will be issued.

Approved refunds are processed through Stripe and returned to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

We will notify you by email when a refund has been initiated.

For refund requests or billing enquiries, contact us at support@lumenvest.ai. Please include your order reference or payment confirmation for faster processing.